Frequently Asked Questions
Q: WHY SHOULD I TAKE SUPPLEMENTS?
A: Taking supplements can support and accelerate your body related goals.
• Promotes muscle growth and supports fat loss
• Increased muscle mass can speed up your metabolism
• Supports muscle recovery after exercise
• Top up critical micronutrients (Vitamins & Minerals)
• Meals high in protein are satiating, causing you to feel fuller for longer
• Contains BCAA’s that aid in reducing muscle breakdown
• Promote fat to be used for energy
• Stimulate Metabolism and core temperature to burn more calories throughout the day
• Boost Energy
• Suppress Appetite
Q: HOW FAST CAN I EXPECT TO SEE RESULTS?
A: Results vary depending on your lifestyle, age, gender, genetics, diet and how much you exercise/workout. Some people see results in a few weeks, other a few months.
Q: CAN I USE SUPPLEMENTS WITHOUT EXERCISE AND DIET TO LOSE WEIGHT?
A: Our products support your efforts but won’t work if you don't adapt your lifestyle too (e.g healthy diet and exercise).
Q: CAN I EXCEED THE SUGGESTED AMOUNT?
A: We advise for anyone consuming our supplements, to stick to the recommended daily intake.
Q: WHAT IF I MISS A DAY WHEN USING "LUXE" SUPPLEMENTS?
A: There is no need to worry. Just continue your regular routine the next day.
Q: ARE THE PRODUCTS GLUTEN, LACTOSE, GMO-FREE?
A: Almost all of our products are gluten, lactose and GMO-free. For detailed information, please have a look at the nutrition information of the specific supplement.
Q: WHERE AND HOW ARE THE PRODUCTS MANUFACTURED?
A: Our supplements are made and manufactured in New-Zealand from local and imported ingredients by experienced manufacturers. Our Protein Powder is New Zealand Whey Concentrate and made from Premium Quality 100% New Zealand Dairy.
Q: WHY SHOULD I CHOOSE "WHEY" PROTEIN?
A: Whey protein is known for being quickly digested, improving immune function and has the highest amount of BCAA's compared to alternative protein sources.
Q: WHY NEW-ZEALAND WHEY?
A: Unlike other dairy producers, the New Zealand Dairy industry has banned the use of Recombinant Bovine Growth Hormone (rBGH). rBGH is a genetically engineered hormone injected into American dairy cows to increase milk production.
Consequently many sports supplement brands manufactured in the USA are made using whey protein powders derived from rBGH treated cows on US farms.
New Zealand dairy cows maintain a natural diet grazing on lush chemical free grass.
These factors results in New Zealand having a reputation for the highest quality dairy (meaning whey powder also) in the world.
Q: IS WHEY PROTEIN SAFE TO CONSUME DURING PREGNANCY?
A: Whey protein is safe to use during pregnancy, however it is recommended that any person who wishes to consume Luxe Fat Burning Protein Powder while pregnant or lactating, should consult with their health care provider beforehand.
Q: IS WHEY PROTEIN SAFE TO CONSUME WHILE BREASTFEEDING?
A: Luxe products are safe to consume while breastfeeding, but it is advised to discuss any supplement intake with your health care provider before consuming.
Q: DOES WHEY PROTEIN HAVE A BEST BEFORE DATE?
A: Shelf life is generally 12 months from the date of manufacture. Best before dates are clearly printed on the package.
Q: I HAVE PLACED AN ORDER - WHAT'S NEXT AND WHEN WILL I RECEIVE MY PRODUCTS?
A: As soon as we receive your order, we will send you an order confirmation so you can be sure the payment went through and was successful.
After your order was successful, we will start putting your order together.
Once the parcel has left our warehouse, you will receive another notification e-mail including your tracking number. Please note that it might take up to 48 hours until your tracking link becomes active!
Please visit our 'Shipping' page to see what the estimated shipping times to your country are.
**Please allow up to 5 working days for order processing + shipping time**
Q: I HAVE NOT RECEIVED AN ORDER CONFIRMATION E-MAIL – WHAT DO I DO?
A: In most cases you can find the order confirmation in your Junk or Spam inbox of your email account. Please make sure to check this before you are contacting our customer support.
Please make also sure to check the correct e-mail account.
If you still can’t find the email, please contact us as it there may have been a typo in your email during your purchase.
Q: I HAVE NOT RECEIVED MY WORKOUT OR FOOD GUIDE - WHAT DO I DO?
A: Both the Luxe Fitness Food Guide & Luxe Fitness 8 Week Workout Guide are E-Books (an electronic version of a printed book.)
These will be automatically sent to the email address that was used to place the order. You may also receive a "shipping dispatch" email - please ignore this.
Make sure you check your spam mail too. If you have not received your E-Books, please contact our support team.
Q: CAN MEN USE THESE DIETARY SUPPLEMENTS?
A: Yes, men can still take the products if they wish to do so.
For any further information, please feel free to contact our support team: